Displaying records 1 thru 10 of 16 (Page 1 of 2)

We were the first ones to purchase a new camper when you opened your new service center building and came back to you for more quality service work. You met and exceeded your customers’ needs and expectations. It was a pleasure, as always, to deal with you and the Ballantyne Service Department. Thanks for your staff’s patience and knowledgeable assistance. Douglas, Jacqueline, Ryan, and Rachael, Fairport, NY (Sunline Trailer)

We are enjoying camping so much that I am sure that it won’t be long before we upgrade to a larger trailer or motor home. You can be sure that when that happens we’ll set off for Ballantyne with our Starcraft camper in tow. Peter, Hammonton, NJ

I would like to let you know that your customer service people are first class. Both Bill Porter and Jason Czudak are polite, willing listeners. When warranty claims are made they have come through every time. This has made doing business with your service department a pleasure. I would like to add that the shop people also do neat work and are an asset to your organization. John, Cazenovia, NY

Tom: Well, the transmission is still working and we had a good trip to Lake George. It was a bittersweet experience last week with the breakdown, but you guys made it a pleasant stop and certainly lessened our frustration. You are sure an asset to your industry and Ballantyne. Stay in touch and remember you always have friends in North Carolina. CC and Bud, Kill Devilhill, NC

I just wanted to let you know about the outstanding service I just received from Dan in your parts department. I had several questions concerning props for my Mercury. Dan thoroughly explained everything I needed to know. A lot of people would have answered my questions without any detail or taking the time to explain things to make sure I understood why? I know a lot more about props, I understand pitch, diameter, difference in materials and how these things can effect my performance and how the wrong combinations can damage my engine leading to costly repairs. I am grateful to Dan for taking his time to educate me on an area that will help me maintain and enjoy my boat. It is people like this that reassures me that I made the right choice when I purchased my boat from Ballantyne and will keep me a customer for years to come. Sincerely, David, Rochester, NY

Dear Mr. McMann, I wanted to write to you because I have been impressed with what I fell is an exemplary employee. Robert Zanin walked me through delivery of a new boat and then took care of several manufacturer issues that developed. On each occasion he was extremely helpful and friendly, and took the time to answer all my questions. I was impressed by his knowledge of the boat and motor. He has been an ideal representative of Ballantyne RV & Marine even when I know he was very busy with his duties. I have great confidence in his abilities, and have been quite pleased with his obvious belief in customer satisfaction. Sincerely, Harold, Rochester, NY

I would just like to commend your service department. My new 2004 Gulf Stream Class C had some issues when I picked it up last fall and their craftsmanship regarding the repairs was unsurpassed. I have since developed some small punch list items to be repaired under warranty, so I called a gentleman in the service dept. named Bill. Bill showed the same concern and dedication over the phone that I received that day when we picked up our new rig at Ballantyne. I am looking forward to appreciating Bill's, Jason's and their crew's dedication and workmanship when I return on Sept 17th. Thanks again... JOHN, NEWBURGH,NY

I recently had my 2004 Gulf Stream 6295 serviced at Ballantyne regarding some warranty punch list items. The unit was bought new last September from Ballantyne. Because these items are under warranty status, we decided to bring our motorhome to the dealer of purchase with the expectation that we would be provided with premium quality service. In fact, we drove 300 miles from our home for it. Needless to say, our expectation was not only met, but exceeded. We arrived at Ballantyne's service center at 9AM on the morning of September 18th, 2004. We were cordially met by Bill, who assigned a service technician to our unit. The service technician, Larry Davey, proved to be extremely competent, more on the craftsmanship level. These days, many service centers seem to have "something to hide" regarding repairs. You never see your unit until the service center is done and never know who is working on your unit. This does not occur at Ballantyne. Larry showed us exactly what the repairs consisted of, continually asked us if the work was to our satisfaction as each job was completed, and in many cases, the repairs were BETTER than new. The repair time was estimated to last into the afternoon, and since Larry knew that we were basically waiting for our rig with no other place to go (except for the shopping mall that Larry slipped and let my wife know about), even worked through his lunch break in order to get us back on the road. And he would not accept a tip. I'll try again next time. Service centers like Ballantyne, and service technicians such as Larry Davey are becoming a rare breed. The only problem that I have with Ballantyne's service is my own. I wish I lived closer to them in order to give them all of my service work. John, Newburgh, NY

Count me in as another happy Ballantyne customer. We love our 2002 Sunline 280SR and the price was great. More importantly, how we have been treated as customers has been so great. We live about 90 miles from Victor, and the service department has been superb in taking care of a few small warranty repairs....making it possible for us to come out early in the morning and get the work done so we wouldn't have to leave the trailer overnight and make a second trip. Anyone with experience in rving knows how important the dealership is ....and Ballantyne has earned my respect and appreciation. If and when I decide to trade or buy something new, Ballantyne will be one of first stops! Thanks for everything! Stephen

While on vacation with my NEW wonderful travel trailer, I ran into a slight problem with the water heater. I called the service department and without question, I received the best service one could ask for. They spent over 30 minutes on the phone with me resolving the issue even going as far as calling me back with the numbers of local dealers that might assist me while on vacatoin. They, the service dept., called me upon our return @ my home to see if the problem was corrected. This is service! Wonder where my next unit will be purchased from? You bet! Bill & Mindy, Ontario N.Y.

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